Spa Head Receptionist

Job description

Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities: Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Lead the spa reception team, ensuring consistently high standards of guest service Welcome hotel guests and spa visitors with a professional, luxury-focused approach Be the first contact and provide a flawless welcome to our discerning guests Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience Oversee daily spa reception operations, including opening and closing procedures Coordinate closely with manager, therapists and other departments to ensure seamless guest experiences Handle guest feedback, concerns and servic...