Service Training Manager

Job description

The Training Manager, Service is responsible for supporting the Coloplast and Comfort Medical service organization through training program development, management, and delivery to improve the clinician and patient experience. Major Areas of Accountability: - Design, develop, coordinate, implement, facilitate, and evaluate curricula, content, and training programs for newly hired and existing employees, including onboarding, continuous learning, new product launches, and development days. - Manage and deliver training programs for all service teams. - Depending on the specific role or department requirements, provide training programs that may include, but are not limited to: DME and US healthcare acumen, market awareness, clinical knowledge, customer knowledge, product knowledge, competitor differentiation, coverage/reimbursement requirements, revenue cycle management processes and requirements, systems utilization, quality and credentialing requirements, sales and communication skills, soft skills, business acumen, role-specific processes and operations. - Deploy best-in-class and innovative training methods that combine in-person, virtual, online, synchronous and asynchronous, g...