Client Success Manager - Emerging and Inside Sales

Job description

The Client Success Manager (CSM) plays a pivotal role in guiding clients, fostering strong relationships, and advocating for their business goals. They anticipate and address evolving client needs, focusing on retention, growth, and collaboration with Sales, Product, Finance, and Marketing. Acting as the primary contact for a high-volume portfolio of small to mid-size accounts across Emerging and Inside Sales segments, the CSM will manage high-level relationships, maintain communication, and oversee the overall client experience with an emphasis on scalable engagement and retention strategies. The CSM serves as a bridge between various internal groups, to align customer success initiatives with broader business goals. Working closely with Business Relationship Managers (BRMs), CSMs develop strategies that ensure client satisfaction and retention, requiring a blend of strategic planning, communication, and analytical skills to drive long-term success. The target base pay for this position is $102,000.00 with on-target-earnings (OTE) are near $130,000. Responsibilities: Client Relationship Management: Serve as the primary point of contact for operational contacts, maintaining and gro...