Service Manager

Job description

Job Overview The Service Manager is responsible for overseeing the daily operations of the trailer repair service department , ensuring high-quality repair and maintenance services , and delivering exceptional customer satisfaction . This role involves managing a team of technicians , coordinating service schedules , handling customer inquiries , and maintaining operational efficiency . Responsibilities and Duties - Supervise , mentor, and evaluate service technicians and support staff . - Schedule and assign tasks to ensure efficient workflow and timely completion of repairs . - Conduct regular training and development sessions to enhance team skills and knowledge . - Serve as the primary point of contact for customers regarding service inquiries , repair status, and concerns . - Address and resolve customer complaints and issues promptly and professionally . - Develop and maintain strong customer relationships to foster repeat business and referrals . - Oversee daily operations of the Trailer and Deisel repair divisions , including workflow management , parts inventory , and equipment maintenance . - Ensure adherence to safety standards , company policies , and industry regulatio...