Technical Support Engineer - EMEA

Job description

About the role: Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What you will be doing: - You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. - Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. - Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. Qualifications we are looking for: - Industry experience supporting enterprise products for data analytics. - C...