Member Services Representative, AACU Digital Member Experience

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This job is within the American Airlines Federal Credit Union. The role is responsible for delivering exemplary service to Credit Union members via inbound ACD phone calls and online chats related to digital banking services and transactional features available. What you'll do: - Respond to member questions and concerns via phone, email, chats and secure messages by researching thoroughly and delivering prompt and accurate support - Offer real-time assistance to members through online chat, ensuring prompt and positive member service experience - Review, test and provide feedback on system updates and enhancements affecting digital banking platforms - Identify and escalate issues impacting digital banking avail...