Application Support Specialist

Job description

Job DetailsJob Location: SIERTEK LTD - BEAVERCREEK, OH 45431Position Type: Part TimeSierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking an Application Support Specialist to support an opportunity remotely. This position is part-time. Essential Job Functions: The employee shall manage user-reported issues with MMO products and services, coordinating with other application and domain experts, as necessary. Key Responsibilities: Issue Triage: Categorize and prioritize application support requests based on established criteria characterizing urgency and impact. Assess the severity of user-reported issues and assign appropriate priority to ensure timely resolution. Issue Investigation: Perform preliminary investigation of user-...