Fraud investigator

Job description

For ING Italy fraud team we are looking for an enthusiastic and driven professional who gets energy from preventing and limiting fraud. We are looking for a Fraud Investigator who is skilled in collecting, analyzing and interpreting (digital) forensic traces and being able to conduct internal and external fraud investigations. You will work in a team dedicated to protect ING and its customers against fraud. The fraud investigator conducts end-to-end investigations on fraud reports from systems, customers and third parties. You analyze, diagnose and respond appropriately to fraud incidents, documents findings (including reporting to outside parties), take actions to prevent losses and recover funds to minimize the damage and impact of fraud to the organisation and to the customer. You will execute complex investigations (e.g. complex and/or multiple products/channels) and define, in collaboration with fraud management expert(s) and rule writers, mitigating measures for newly discovered modus operandi. You will report your findings and lessons learned in line with the organizational style guidelines and for (internal) publication. Data collection and data analysis are key attributes...