Director, Account Management - Pharma

Job description

Description Role Summary: As the Director, Account Management you will own and grow a portfolio of strategic biopharma accounts. You are the primary commercial owner — responsible for expanding client relationships, hitting Net Revenue Retention (NRR) targets, and driving measurable business outcomes for Vi. Your ability to keep complex, multi-stakeholder engagements on track is what turns pilots into long-term partnerships. You will own POC conversion end-to-end — from sale through successful delivery — and build lasting executive relationships at the VP and C-suite level. Your commercial instincts, paired with a working fluency in how Vi’s platform is deployed, enable you to proactively identify growth opportunities, manage scope with discipline, and position Vi for expansion within every account. Key Responsibilities: - Drive Client Success & Commercial Expansion – Own the end-to-end success of your accounts, ensuring every engagement delivers measurable client outcomes and creates a clear path to upsell and expansion. You are accountable for NRR and for closing the gap between what Vi sells and what clients experience. - Project Management Excellence – Oversee the project lifec...