Manager, Partner Delivery

Job description

What We Need Corpay is currently looking to hire a Manager, Partner Delivery within our Corporate Payments division. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, you will directly support our partners to ensure the greatest customer experience and results. You will create and take full ownership of customer experience including service process, service delivery, and continuous improvement. You will report directly to the BPO Partner Operations Director and regularly collaborate within the BPO team. How We Work As a Manager, Partner Delivery, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Role Responsibilities - Assigned workspace in Brentwood, TN. - Company-issued equipment The responsibilities of the role will include: - Serving as a Subject Matter Expert in their line of business and identifying areas for process improvement. - Working with vendors and training teams to capture detailed requirements for workflow process documentation. - Serving our partners to remove barriers and helps drive great results for our customers. - Assisting in developing and monitor...