Service Response Center Specialist- Evenings- FT

Job description

Under direct supervision, processes phone requests for Food and Nutrition services, EVS cleaning requests and stocking Patient Transport requests, Maximo work requests, wound vac ordering and specialty bed orders, while handling patients, customers and nurses’ requests/ concerns with respect, empathy and prompt attention. Communicates concerns appropriately to Food and Nutrition Service, EVS, Patient Transport and Facility team members to insure prompt attention and patient visitation are carried out as appropriate. Communicates staffing needs to the appropriate team leader. The Service Response Center Specialist will work in the Service Response Center providing 24-hour coverage 7 days a week. The main function is to handle customer service interactions through either face-to-face, email or telephone communications. The Specialist will support 4 lines of businesses: Food and Nutrition, Transportation, Environmental Services and Facilities. The Specialist will be dispatching work request to Facility Team Members, assigning cleaning tasks to EVS team members and providing Transporters job task. The Service Response Center Specialist may also be required to record and document variou...