Front Desk Agent

Job description

Job Title: FRONT DESK AGENT Department: Lodging: Rate of Pay: $17.00 per hour + upgrade commissions Shift: Variable shifts based on occupancy levels Coverage required 6:30 am – 12:00 am (Shifts typically 9 hours each) MUST BE AVAILABLE WEEKENDS & HOLIDAYS: Part-Time/Full-Time Position, Year Round Position: FLSA Status: Non-Exempt/Hourly: SUMMARY: As a Front Desk Agent at Sundance Resort, you are the first point of contact for our guests, setting the tone for a refined and memorable stay. With grace, professionalism, and an unwavering commitment to luxury hospitality, you will orchestrate seamless arrivals and departures, ensuring that every guest feels valued and genuinely welcomed. You will collaborate closely with the Front Office team and supporting outlets to curate exceptional experiences that reflect the warmth and environmental commitment of Sundance. ESSENTIAL DUTIES & RESPONSIBILITIES: - Elevate the Guest Experience – Provide a polished and inviting front desk presence, ensuring a refined and warm welcome. - Deliver World-Class Hospitality – Deliver warm, personalized service that embodies the heart of Sundance. Uphold the highest standards of hospitality, inspired by Forb...