Fleet Administration Specialist

Job description

Purpose of the Role The In Market EBS Specialist will be responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The specialist will ensure accuracy, timeliness, and quality in all customer-facing and internal activities. Key Responsibilities: Teamwork: · Support other region specialists and resource planning to support daily operations and monthly reporting cycles. · Conduct regular regional performance reviews and training sessions to foster development and engagement. · Act as escalation point for complex customer issues not solved by COE or SSC and ensure timely resolution. Contract & Documentation Management: · Draft, review, and finalize contract details, including commercial and financial clauses. · Coordinate internal and customer signatures using digital tools. · Ensure compliance with local legal requirements and company policies. · Implement new tools and training to dealers and salesforce on Bridgestone processes. · Collect all necessary documenta...