Front Desk Agent (Wisconsin Rapids)

Job description

Job Location: 3410 8th Street South, Wisconsin Rapids, WI 54494 Position: Seasonal (April through October) Position Summary: - The Front Desk Agent plays a key role in ensuring smooth day-to-day operations, including check-in and check-out procedures. This position requires an energetic, friendly, and attentive individual who consistently prioritizes guest satisfaction. The ideal candidate will be detail-oriented, able to manage multiple tasks efficiently, and maintain a positive, professional demeanor at all times. Qualifications: - Manage all in-room amenity and special requests from guests and management. - Support and uphold all resort and hotel policies. - Check in guests and record in the Daily Front Desk Log. - Process deposits or room fees via the Square system. - Program key cards for new check-ins and current guests. - Take reservations over the phone or in person. - Inspect rooms upon check-out and report any issues or damages to management. - Report repairs that need immediate attention to the Maintenance. - Assist guests and staff in resolving billing disputes. - Maintain cleanliness and organization at the Front Desk and Lobby, including the desk, counter, glass doors...