Mobile Operations Manager

Job description

Job Purpose: The Mobile Product Operations Manager is responsible for the end-to-end operational execution and performance of the mobile product portfolio , including day-to-day operations, vendor coordination, provisioning accuracy, product documentation, training enablement, and subscriber experience. This role is critical to the successful launch, scaling, and optimization of an MVNO offering , with a strong emphasis on operational rigor, KPI development, process improvement, and cross-functional collaboration. The position partners closely with Accounting, Finance, Marketing, Sales, Customer Service, Regulatory, and external vendors to improve efficiency, reduce churn, and support sustainable growth. Essential Functions: Product & Operational Management - Support the initial launch and ongoing operations of the MVNO , ensuring all operational processes are defined, documented, and scalable - Own day-to-day operational performance of the mobile product, including order flow, provisioning, lifecycle management, and issue resolution - Serve as the primary operational point of contact for mobile platform vendors and key partners Performance Management & Analytics: - Define, track,...