Senior Service Delivery Manager (Software)

Job description

Company Description Inlogik (www.inlogik.com), is recognised for creating intuitive, secure with ease-of-use commercial credit card and expense management software solutions. Our software is currently being used in over 30+ countries and is the trusted credit card management platform exceeding customer expectations. Job Description: With our continued success, we have an exciting opening for an experienced Senior Service Delivery Manager. This role will support the day-to-day management of services delivered by Inlogik, ensuring we meet the contracted deliverables for the customer. This includes direct management of several key systems and processes which span Support, Product & Service Delivery teams. This role requires some face-to-face involvement with customers on an infrequent basis, including acting as a single point of contact for specific high-impact customer issues and management of Inlogik’s response to these issues. This role is also expected to manage key process improvement projects from scoping through to completion. The day-to-day may look like but not limited to: - Direct management of several key systems and processes in providing day-to-day. - Provide assistance i...