Technical Helpdesk Specialist

Job description

Acute Care Technology At ZOLL, we offer innovative technologies that make a real difference to people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Location: Runcorn Office – Onsite - 5 days per week. Following successful probation period, 1 day remote working offered As a Technical Support Helpdesk Representative , you will deliver support for our medical device products, assisting both internal and external customers through phone and email. This role involves addressing product-related inquiries, as well as coordinating with other teams to escalate issues and ensure customer satisfaction. You will perform a variety of duties at ZOLL Medical UK including, but not limited to, the following functions: Essential Functions: - Supporting customer complaints (telephone, e-mail) - Troubleshooting with customers on the phone through critical thinking and reference to ZOLL tools and manuals - Documenting complaints using Service Requests (SRs) in the Oracle database in accordance with ZOLL global Standard Operating Procedures (SOPs) and in the local KANBAN sys...