Customer Solutions Specialist

Job description

Last date to apply: We are continuously accepting applications Are you ready to be the heartbeat of customer success? We're seeking a dynamic Subject Matter Expert to lead with purpose in our Customer Solutions Department. The Customer Solutions Specialist at Husqvarna Construction is all about building strong customer relationships, supporting our frontline representatives, and stepping in with confidence when special handling is needed. You’ll be the go-to expert for urgent customer requests, a strategic partner to management in identifying growth opportunities, and a key player in special initiatives like leasing orders and promotional processing. Whether backing up call queues or driving department-wide improvements, you’ll bring energy, precision, and a passion for delivering exceptional service. RESPONSIBILITIES: Case Processing (60%): Own and manage the end-to-end processing of GAF (Great American Finance) orders with accuracy and urgency Collaborate cross-functionally with internal departments to ensure seamless customer experiences Leverage deep product knowledge to make informed recommendations that align with customer needs Deliver clear, confident technical guidance on...