WFM & Dialer Operations Specialist

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Primary Function: Works with the Loss Mitigation team to optimize attendance, schedules, PTO requests, setup new hire profiles and monitor dialer campaigns daily. Principal Duties: - Undertakes special projects related to departmental activities and performs other duties as assigned. - Contributes to the progress of the department by understanding the measurements used to define call handling success and how they can positively impact those measurements. - Ensures compliance with company policies and procedures. - Tracks attendance based on WFM call i...