Customer Service Advisor

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Customer Service Advisor. This is a full-time, permanent position located in Edinburgh City Centre. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £23,500 to £25,000. What the job involves for a Customer Service Advisor: - - Help promote excellent customer service across the business. - Assist with the effective operation of the Customer Service Team. - Collaborate / engage with all departments across the business in relation to customer service. Customer Reviews: - Assist in the handling / reporting of customer reviews of the business. - Share positive reviews and feedback across the business. - Identify possible areas of learning / development from reviews. - Assist...