Whatever-Whenever Agent/Guest relations (Winter 26/27) - W VERBIER

Job description

JOB DESCRIPTION: Visit in live here : W VERBIER Home Become a W Talent and Embody the W Art of Living! As a ‘Talent’, you are the essence of W for our guests. You bring a playful, warm and welcoming touch that makes all the difference in our W hotels. You are unique, passionate, and your personality shines through in every interaction. AN EXCEPTIONAL OPPORTUNITY TO JOIN THE W VERBIER TEAM!: As a key member of the Whatever/Whenever team / Guest relations team , you are the behind-the-scenes force that ensures every guest experience runs seamlessly. From managing incoming calls to coordinating guest requests with precision, your role is all about logistics, anticipation, and operational excellence. You’ll be the central point of contact for guest needs—coordinating with all departments to ensure requests are fulfilled smoothly and proactively identifying opportunities to go above and beyond. Whether it’s a last-minute birthday surprise or a special arrival setup, you’ll have your finger on the pulse of what makes a stay unforgettable. This role requires a global understanding of hotel operations, strong multitasking abilities, and a natural flair for creating WOW moments—even from be...