Loyalty Operations Manager

Job description

WHY JOIN ALO?: Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW: The Loyalty Operations Manager will own day-to-day operations and process development for our evolving loyalty program, Alo Access. With a strong emphasis on enabling omnichannel and international growth, this role will execute strategies that deepen customer loyalty, brand affinity, and repeat purchase behavior to help accelerate Alo’s global business. The ideal candidate brings experience with consumer-facing loyalty systems and a customer-first mindset. RESPONSIBILITIES: - Own the configuration and launch of Alo Access loyalty rewards and experiences across global markets. Develop and own operational SOPs while improving processes. - Optimize and scale reward catalog profitability and margin awareness in partnership with Merchandising. - Consolidate reporting and action-oriented insights each w...