Customer Service Representative

Job description

We are currently looking for a proactive and detail-oriented Customer Service Representative to join our team in Timișoara . This is an office-based role where you will play a key part in ensuring smooth administrative management of the customer service function — from order reception through to final delivery. You will act as a central point of coordination between the commercial team, customers, logistics partners, and Finance, ensuring accuracy, reliability, and a high level of customer satisfaction at every stage of the order-to-delivery process. Your Main Responsibilities: - Receive and process customer orders via email and phone - Check stock availability and support supply coordination - Accurately input and manage orders in the ERP system - Create new articles, pricing references, and maintain order data - Handle complex orders, including export documentation and certifications - Coordinate delivery deadlines and proactively manage customer expectations - Manage delivery notes and CMR documentation; liaise with carriers - Process credit note requests and follow up on claims - Maintain and update customer records (addresses, payment terms, contacts, product history) - Prepar...