Customer Service Representative

Job description

Description Job Description -Customer Service Representative: Reports to: Rental Manager: Primary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Skills: Experience/Education: - Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in. - Writes contracts , process reservations, and assigns equipment - Quotes rental rates during the phone conversation (one call resolution). - Product expert and consultant to the customers - Handles small equipment sales for walk-in customers. - Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location - Establish and maintain a professional relationship with all customers(External and Internal) - Accountable for managing the equipment rental guidelines and policies. - The ability and internal desire to learn and pursue self-improvement - Support and act as liaison to the outside sales force. - The ability to work independently in a fast-paced en...