Motor Assessor

Job description

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “ The driving force for a better WA .” As a Motor Assessor at RAC, you will be responsible for inspecting vehicle damage, accurately assessing repairs and authorising repair methods and costs in line with RAC Insurance guidelines. Core Accountabilities: - Identifying and inspecting vehicles to compile accurate reports on the extent of accident damage and vehicle condition. - Determine appropriate repair methods for a guaranteed repair to be completed within RAC Insurance guidelines, whilst effectively managing repair costs and maintaining customer service levels. - Authorise repairs, recommend claim settlements and approve payment of repair invoices, in accordance with RAC Insurance guidelines and within an acceptable timeframe. Inspect work in progress, monitor repairer performance and quality whilst ensuring that member expectations are met. - Providing first point of contact for daily motor assessing disputes and complaints. - Comply with RAC Insurance internal dispute resolutio...