[pro] Service Account Manager

Job description

Req ID 85170 | AZ Home Office, United States ZF CV Systems North America LLC Job Description: About the team: The [pro]Service Account Manager is responsible for maintaining and expanding the ZF [pro]Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales. This is a remote position requiring up to 30% travel. The ideal candidate will be located in the state of Arizona (Phoenix is preferred). What you can look forward to as a [pro]Service Account Manager: - Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies. - Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed. - Supp...