Debit Card Dispute Resolution Specialist

Job description

Overview BRMi is seeking a Debit Card Dispute Resolution Specialist to review, process, and resolve debit card dispute claims. Research and process chargebacks, arbitration, and compliance cases involving other financial institutions through Visa and Mastercard. Respond to escalated member inquiries from Contact Center and branch personnel. Resolve member disputes directly with merchants. Review and assess documentation provided by members and merchants related to disputes, contract terms, and conditions. Remain alert and informed regarding account security threats, counterfeit operations, loss prevention risks, and fraud exposure. Work under direct supervision. Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance Hourly: $19.00-$20.00/hr: **Hybrid in Pensacola, FL or Winchester VA 3 days per week.** Click here to learn about BRMi's culture. Click here to see BRMi’s Glassdoor reviews Responsibilities: - Review, process, and resolve routine debit card dispute cases by...