Registered Nurse, Patient Services

Job description

The Patient Services RN serves as the vital clinical link between patients, field clinicians, and Clinical/Scheduling Supervisors. This role provides high-level, clinically-based support to ensure seamless care delivery within the CHHA. By navigating the complexities of scheduling, patient tracking, and real-time clinical coordination, the Patient Services RN ensures that field staff are supported and patient needs are met promptly. This position is designed to handle clinical escalations that require professional nursing judgment, allowing Clinical Supervisors to focus on high-level oversight and regulatory compliance. Requirements: Clinical Care Coordination and Transitions: - Manage day-to-day "On-Hold" status updates and RN44 transfers - Track field-NTU reports for hospital admissions and maintain a master log of patients currently in facilities - Review and approve Resumption of Care (ROC) orders - Manage Start of Care (SOC) NTU and MD notifications of SOC changes Clinical Triage and Escalation: - Manage PRN escalations and orders - Receive and process verbal orders - Triage clinical concerns from non-clinical “SOC Check-in” calls Team Collaboration and Communication: - Provid...