Golf Course Outlets Lead (Seasonal)

Job description

As the Outlets Lead at The Golf Club at Newcastle, you will be responsible for the Refreshment Stand, Refreshment Carts, and on-course bartenders. Your responsibilities include ensuring the guest experience meets or exceeds the Universal Product and Service Standards, selecting, training, and developing individuals who are passionate about guest service, and collectively, as a team, providing an overall experience that keeps our guests returning time and time again. Additional responsibilities include scheduling, managing labor, inventory management, and ensuring controls are in place and being followed. ESSENTIAL DUTIES AND RESPONSIBILITIES: ◦ Consistent execution of the service sequence of all team members ◦ Routine checks of the facility for cleanliness, timely & efficient execution ◦ Hire team members who demonstrate a passion for service and serving others, work well as part of a team, and do whatever it takes to provide great service. ◦ Execute a formalized training and development program within the department, which includes cross-training, as well as opportunities for advancement. ◦ Hold all team members accountable for their areas of responsibility using Oki Golf position...