Automotive Service Advisor

Job description

Service Advisor – Genesis of Ridgefield Genesis of Ridgefield is seeking an experienced, customer-focused Service Advisor to join our service team. This role is ideal for polished, service-driven professionals who excel at delivering a premium client experience. The ideal candidate will bring strong customer service skills, automotive knowledge, and excellent organizational abilities. Experience with CDK is a plus. This is a unique career opportunity with a highly respected dealership that values professionalism, teamwork, and growth. What You’ll Do: - Serve as the primary point of contact for service clients from check-in through vehicle delivery - Build and maintain long-term client relationships through proactive communication and personalized service - Clearly explain recommended maintenance and repairs in a consultative, transparent manner - Coordinate with technicians and service leadership to ensure accurate and timely repairs - Utilize CDK and CRM tools to manage repair orders, updates, and follow-up What We’re Looking For: - Prior experience as a Service Advisor or in automotive service, luxury retail, or customer-facing environments preferred - Strong communication, organ...