Customer Success & Operations Associate

Job description

Role Overview This is an early-career role focused on customer communication and business operations inside a growing company. You will communicate directly with customers, identify patterns in their questions, and help improve how we explain complex regulatory information. You will also support marketing and operational work that keeps communication with customers clear and effective. Recent graduates and early-career professionals are encouraged to apply. What You’ll Do: - Communicate directly with customers via email and other channels. - Identify patterns in common customer questions and feedback. - Help improve how the company explains complex regulatory information. - Assist with written customer communications across email, web, and other materials. - Conduct research on customers, industries, and regulatory topics. - Work with leadership to improve how information is organized and communicated. - Assist with operational and administrative work supporting customer experience. - Help ensure customer communication remains clear, accurate, and professional. About Mancomm & RegLogic™: Mancomm has been publishing and distributing government regulations for nearly 30 years. Our wo...