Specialist Software Support

Job description

Position Overview The ResWare Administrator (RA) plays a crucial role in daily operations at TitleOne. ResWare is the primary production software for TitleOne, used by the majority of team members across our footprint. This role is responsible for support, training and configuration of ResWare. Duties include user administration, workflow analysis and implementation, software maintenance, document management and report development. The RA works closely with team members at all levels, including Leadership and Operations. NOTE: This is not a software development position. ResWare is an off-the-shelf title and escrow software, with administration primarily occurring through front-end configuration changes. Key Responsibilities: Monitor release notes, bug reports and version releases of ResWare to suggest timing of updates. Maintain test environment, including updating and doing thorough testing before making a recommendation to production environment. Activities include change management, user testing coordination, team communication and installation of software updates. - Work with Leadership and Operations to identify areas of process improvement and implement workflow changes in R...