Front Desk Representative - Wesley Chapel

Job description

Starting at $18 an hour In this role you will: Be responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service. Key Responsibilities: - Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter. - Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice. - Informing patients of any delays in clinic/wait times. - Providing patient with the intake tablet and instructions on how to use the tablet. - Assist patients having difficulty using the tablet. - Ensuring the patients have completed all the required intake information. - Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Depa...