Wine Associate at Vino Volo | DTW Airport Location

Job description

The Wine Associate is responsible for being a role model for team members in charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store. They lead and deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIES: All Vino Volo positions, including the Wine Associate, require that you embody a positive company image by provi...