Customer Experience Enablement Manager

Job description

Who We Are Join us at Associated Materials, LLC, where you can be AMazing! At Associated Materials, we combine our rich history in innovation with an unwavering commitment to continuous improvement and the customer experience. For decades, we have provided exterior building products that have helped build homes and communities across North America, and we look toward the future with the same aspirations as we learn, grow, and set new standards of excellence. As a leading manufacturer and distributor of exterior building products, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AM team where you can be AMazing as we shape our future together. Position Summary: The Customer Experience Enablement Manager is responsible for designing, developing, and scaling training, quality, and knowledge management programs across the Customer Experience organization, including Customer Service and Warranty. This role ensures consistent, high-quality customer interactions by equipping associates--and at times customers--with the tools, training, and insights needed to succeed. This leader partners cross-fun...