Customer Repair Representative

Job description

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world. NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at https://www.nov.com/about/our-company-structure/rig . PRIMARY RESPONSIBILITIES: - Answering calls from customers to address their needs, complaints, and or potential issues with products or services. - Communicate with customers on service requests. - Utilizing software, databases, scripts, and tools appropriately. - Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed. - Work with warehouse department to...