Dispatcher
First Student · Normal, Illinois, US
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dis...
Job description
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: - $24.91/hr, based upon experience - Monday through Friday 8:00a-5:00p full-time schedule - Tremendous Career Advancement Opportunities due to a strong presence across North America - Positive and rewarding work environment Dispatcher Responsibilities: - Oversees all routes and scheduling of buses - Counsels and coaches drivers and monitors - Handles heavy phone and radio traffic - Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager - Serves as primary communication liaison with major contracted customer - May handle charter reservations, billing, or driver payroll - Provides solutions to drop-off and pick-up problems - Handle back-up driver duties or perform miscellaneous clerical duties as needed - Completes assignment of special projects - Assists with supervision of day-to-day operations Dispatcher Experience and Skills Required: Firs...