Customer Service Specialist

Job description

Why Choose TD SYNNEX TD SYNNEX is a Fortune 500 global technology distributor operating in over 100 countries, with more than 22,000 employees worldwide. We connect the world with the power of technology, supporting our partners and customers through innovative solutions, strong processes, and a collaborative international environment. About the Role: We are looking for a Customer Service Specialist to join our After Sales team, supporting customers across the Nordic region (Norway, Denmark, Sweden, and Finland) . This is a back‑office role , focused on handling returns, delivery queries, and financial after‑sales processes , while acting as a strong advocate for the customer within TD SYNNEX. What You’ll Do: - Manage after‑sales cases related to returns, deliveries, and invoicing using internal systems - Investigate customer queries, including incorrect deliveries, return eligibility, approvals, and rejections - Communicate with customers primarily via email , ensuring clear and professional case resolution - Administer credit notes and financial adjustments in line with company procedures - Use tools such as the After Sales Tool and RMT to track and resolve customer cases - Ensur...