Tier 2 Help Desk Support Engineer

Job description

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, alt schedule onsite in downtown Washington, DC a minimum of three (3) days per week – 80 hours per 2-week period. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. We are looking for a highly qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington, DC. The ideal Tier 2 Help Desk Engineer will: - Serve as an escalation point for Tier 1 Help desk - Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments - Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures - Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software produ...