Officer II

Job description

JOB RESPONSIBILITIES: Investigation - Respond to, investigate, and problem solve routine complaints reported by patients, parents, visitors and employees. Engage expert resources in order to timely address patient, parent, visitor and employee concerns. Monitor - Direct traffic within Cincinnati Children's and control parking of all patients, parents, visitors and employees. Escort patients, parents, visitors and employees to and from parking areas as needed. Control access for the entire Medical Center and perform all necessary locking and unlocking needs within the various buildings and grounds. Assist clinical staff with patient restraint - physically restrain patients or other visitors as instructed by the appropriate clinical staff members. Restraining patients and monitoring combative or potentially combative patients as directed for extended periods of time. Requires annual recertification in physical restraint training. Patrol - Patrol buildings and grounds by way of motor vehicle, foot, and bike patrol. Ensure only authorized personnel are admitted onto hospital premises. Responsible for ensuring visitor, staff and patients are properly badged prior to entering/exiting ele...