Operations Manager - Hospitality

Job description

Operations Manager – Hospitality Location: Houston, TX: Employment Type: Full-Time Compensation: $90,000+ annually Overview: Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities. We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results. No industry-specific experience required — full training provided. What You’ll Do: What This Role Feels Li ke - Oversee daily operations in a customer-facing, high-volume environment - Manage staffing, scheduling, and workflow execution to ensure efficiency - Lead, coach, and develop team members while driving accountability to performance standards and KPIs - Monitor and improve key metrics related to service quality, productivity, and overall experience - Ensure every interaction is professional, efficient, and consistent - Identify operational gaps and implement process improvements - Maintain a structured, organized, and results-driven environment - Step in as needed to support the team and maintain service levels - Fast...