Director, Digital Workplace and End User Services

Job description

Director, Digital Workplace and End User Services Location: Scottsdale, AZ (On-site/Hybrid): Citizenship Requirement: U.S. Citizen: Employment Type: Full-time: Reports To: CISO/VP Infrastructure: Team: Global Digital Workplace & End-User Services Role Summary: We’re seeking a strategic, execution-focused Director, Digital Workplace to lead our global end‑user technology experience. This role owns the global helpdesk (insourced and outsourced), end-user IT experience across all services, and digital workplace engineering, including Microsoft 365 and adjacent productivity platforms. The ideal leader blends operational rigor with product thinking—driving measurable improvements in satisfaction, reliability, security, and productivity at scale. You will serve as a visible leader in IT with direct engagement across senior leadership and cross-functional stakeholders. Key Responsibilities: Responsibilities: Operations & Service Delivery - Define and execute the Digital Workplace strategy aligned to business goals, security standards, and employee experience benchmarks. - Lead a global service desk across insourced and outsourced delivery models; drive consistency, quality, and continuous...