Customer Success Specialist - Microsoft

Job description

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary: The Customer Success Specialist is responsible for coordinating with sales and account teams to ensure seamless customer onboarding and engagement, managing customer agreements, and advising on IT solutions to maximize customer investments. This role involves identifying upsell opportunities, maintaining expertise in product functionality, and conducting regular customer meetings to provide updates and gather feedback. The Custo...