Event Day Associate - Ticket Operations - 2026

Job description

Position: Ticket Operations Associate Department: Ticket Operations Status: Game Day (Non-Exempt) Primary Responsibilities: ◦ Gate Manager: Assist Ticket Takers at the gates, answers questions for Ticket Takers and directs patrons if needed as an extension of the Main Ticket Office. ◦ Will Call: Distribute Will Call properly and accurately to assure quality customer service. ◦ Answering Phones: Assist with answering phones and customers’ questions ◦ TicketMaster Sales: Learn to use the TicketMaster system for selling single game tickets. ◦ Customer Service: Perform any customer service functions as needed. ◦ Runners - as needed: May be needed to navigate around the stadium in order to perform duties - Help in all areas of the Event Day Ticket Operations from the beginning of the day to the end of the event for all events at Bank of America Stadium. Shifts range from 3 to 12 hours on event days. - Assist in the event day operation of the Tepper Sports & Entertainment Ticket Office through: - Develop an understanding for a very fast-paced Event Day Ticket Office. - Other duties as assigned Minimum Qualifications: - Must be able to handle confidential, privileged, and/or sensitive inf...