Customer Service Director

Job description

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too. Do we have your attention? Keep reading. CL&D has a great opportunity for a Customer Service Director in Oconomowoc, WI. This is a hybrid position, two days at home and three in the office. Responsibilities: Customer Service Strategy & Leadership - Lead and oversee the Customer Service and Account Management teams, including supervisors, team leads, and customer service professionals. - Establish service standards, performance expectations, and processes that support CL&D’s printing, production, and delivery commitments. - Provide direction and support for complex customer situations, escalations, pricing issues, and service recovery. - Champion a customer-focused approach that balances responsiveness, quality, and opera...