ROV Technical Support Representative

Job description

Ever wondered what it's like working for one of the largest underwater robot manufacturers in the world? Deep Trekker is a local high tech company and we're growing again! Take a virtual ride with some awesome robots, hear from our team, and learn why Deep Trekker is the right team for you. Responsibilities: Customer Support & Troubleshooting: Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance. Support diagnostics and troubleshooting across mechanical, electrical, and software components—including Tier 3 networking-related issues. Training on Tiers 1, 2 and 3 provided. Work cross-functionally with technicians, engineers, and production teams to resolve complex support challenges. Manage support tickets and customer repairs throughout the service lifecycle, ensuring timely resolution and a positive customer experience. Maintain accurate and detailed case notes in CRM to ensure traceability and trend reporting. Product Knowledge & Documentation: Develop in-depth understanding of Deep Trekker and Pipe Trekker products to serve as a resource for both internal teams and customers. Assist with compiling product performa...