Desktop Support Specialist

Job description

Company Overview Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring. Duties & Responsibilities: - Respond to user inquiries : This includes phone calls, emails, chats, and in-person requests. - Diagnose and troubleshoot basic IT issues : Typical issues include password resets, software installation problems, network connectivity issues, printer problems, and basic hardware troubleshooting. - Follow established procedures and knowledge base articles : Utilize available resources to solve common problems efficiently. - Document and track all support interactions : Create and update support tickets accurately. - Escalate complex issues to Level 2 support : Recognize situations req...