Technical Support Engineer II-Scores Software Team

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity: " The Scores Software team is responsible for the development, implementation, packaging, delivery and support of our industry leading FICO® Score products in the U.S. and around the world. In addition to using your native customer support and technical skills to triage and troubleshoot customer and partner support issues, you will be the liaison between the customer/partner and FICO Business and Technology Teams. Within this role, expect to gain cutting edge real-world software engineering experience, across multiple software languages, working with our engineers in small teams in a start-up like environment,” - Vice President, B2B Scores Software Engineering. What You’ll Contribute: Provide hands-on support and troubleshooting for on-premise deployments and workloads deployed in the AWS Cloud environment, with working knowledge of core services including S3, IAM, VPC, and CloudWatch to assist in diagnosis and resolution of infrastructure and application-level issues. Active...