Property & Tenant Relations Manager

Job description

Statement of Duties: The Property and Tenant Relations Manager oversees the daily operations, tenant relations, and interdepartmental coordination for the portfolio of City-owned real estate leased to third parties, which currently includes the Somerville Armory, a multi-tenant arts and cultural facility, and 165 Broadway, a former fire station with multiple non-profit tenants. Soon, the portfolio will expand to include the Ralph and Jenny Center, a property housing the City’s Senior Center and additional tenants. This role serves as the City’s primary and centralized point of contact for all tenant relations within the portfolio properties. The Manager is accountable for proactive relationship management, issue resolution, and ensuring a high level of tenant satisfaction. The Manager also coordinates with City departments who offer programming in these buildings. The Manager is responsible for building strong partnerships, supporting facility operations, and advancing the buildings’ roles in the civic life of the community. The position also coordinates the City’s response to maintenance and operational issues within the buildings, serving as the central conduit between tenants an...