Director, Operations

Job description

Job Title: Client Director Reports To: The Client Director will report to the Managing Vice President, or equivalent leadership. Job Overview: The Client Director is responsible for the operational and financial health of highly visible clients, and provide solutions for all client, site management and staff issues. Competencies: - Responsible for both the operational and financial health of highly visible clients. - Establish and maintain accountability with all leaders in their organization. - Main point of contact/liaison between SPS and highly influential clients. - Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward (i.e. in some cases, helps to identify new business to add-on opportunities which may include participating in RFP/sales presentations). - Interface with SPS executive leadership on key decisions. - Solutions all client, site management and site staffer issues. - Effectively coach/train/mentor subordinate leaders to ensure succession plans. - Standardize policies and procedures including statistical monthly reporting and benchmarks. - Coordinate, implement and oversee any special projects specific to the...